The Commerce and Cognition of Vulnerability
New studies show that team building exercises don’t work, and worse, they can humiliate and further alienate your staff. Instead of having an employee fall off a chair into team members’ arms, try simply being present with them for authentic conversations, as you would for a spouse, friend or parent.
“Leading with vulnerability is uniquely important when it’s time to make tough decisions,” explains CEO Ian Bell. “Last year, in the process of scaling, we experienced growing pains that led to unusual employee turnover as we evaluated what was working, and what was not. What we learned is that acknowledging the situation head-on with transparency and compassion helped to put our staff at ease, and it allowed us to learn from our mistakes and grow with our team.” Read more.
The Profitable Global Trade of Our Digital Commerce — Cybercrime
According to the Official 2019 Annual Cybercrime Report from Cybersecurity Ventures, cybercrime will cost US$6 trillion annually by 2021.
"This is the largest amount of money generated by illicit means, and it could represent the greatest transfer of economic wealth in history. Cybercrime soon will be more profitable than the global trade of all major illegal drugs combined!"
"Phishing scams accounted for 50 per cent of all fraud attacks in Q3 2018"
Network security company RSA has revealed that phishing scams accounted for 50 per cent of all fraud attacks during Q3 2018. The firm's Q3 Fraud Report also highlights how phishing or voice phishing is gaining popularity amongst cybercriminals that have set up their own fake sites to get their victims to call them instead of the other way around.
The Commerce of Applied Neuroscience
Business Leaders are making use of Applied Neuroscience at 2 levels:
Defining the business problem,
Seeking new solutions for users
Using mobile solutions such as EEG (electroencephalograph) headsets, combined with eye-tracking technology to capture precise data on how the brain reacts when presented with certain scenarios, "business leaders can understand precisely how and when individuals are making decisions (whether internal stakeholders or customers), and then use this to create a predictive map about which way to advance."
Digital Health Information and Technology
Accelerated Innovation in Digital Health is Propelled by Patient Engagement
Information Technology can support quality engagement contributing to healthier relationships between the patient and the provider, thus resulting in empowered decision making process.
Patient engagement is an essential strategy for achieving the “triple aim” of health care:
Smart Cities — Designing cities as digital platform
Exchanging and producing meaningful data and insights, will re-shape cities and urban landscape into intelligent and autonomous systems... that is the vision.
"Smart cities utilize IoT sensors, actuators, and technology to connect components across the city. This connects every layer of a city, from the air to the street to underground. It's when you can derive data from everything that is connected and utilize it to improve the lives of citizens and improve communication between citizens and the government that a city becomes a smart city."
The Technology of Empathy
Empathy is what makes us Human.
In our data driven digital economy, where the brands are talking about the commerce of 'customer comes first' and the customer service agents are taught to spout out phrases like, “I can understand what you feel…” the word 'empathy' is being tossed around like a two cent commodity.
Being empathetic is hard. Very hard. Why?
Because, the Darwinian school teaches us to fight or perish. By doing so, we have forgotten how to feel what the other person feels, unless we are in his/her shoes.
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